The Customer Project Manager contributes to the success of Eagle Flexible Packaging (“Eagle”) by serving as the lead internal contact for customers. Ensures customer projects / job orders are successful from order placement and lead time expectations all the way through completion and receipt of Eagle product.
Primary Duties and Responsibilities:
- Perform as the main customer point-of-contact for all order-related communication from the time that a purchase order is received through customer receipt of finished product.
- Act as the liaison between customers and the internal Graphics team from the initial receipt of customer artwork through final customer approvals.
- Engage in continuous learning and training to become well-versed in the ever-evolving technical and production knowledge needed to answer customer questions, included but not limited to questions regarding films, inks, and Eagle’s production process.
- Build and maintain relationships with sales team and customers. Work with sales team on existing customers’ new projects as well as projects for new customers.
- Enter sales orders into enterprise resource planning (ERP) system and create order confirmations.
- Retrieve signed order confirmations and signatures on Terms and Conditions of Sale.
- Create job packets and other necessary paperwork and details for production to fulfill orders efficiently and accurately.
- Collaborate with Shipping / Logistics Coordinator to ensure orders are shipped when and where requested.
- Manage customer finished goods stocking programs and update information flow.
- Coordinate with Purchasing to ensure materials are in-house to meet lead time needs of customers.
- Act as back-up to other Customer Project Managers as needed.
- Collaborate with Production and Scheduling to communicate all customer expectations and requirements for in-process projects.
- Assist with customer deposit requirements and approval of invoicing on all shipments.
- Track performance metrics regarding compression of lead times and customer satisfaction goals.
- Ensure that all company food safety and quality assurance procedures are followed at all times. Escalate any issues/concerns to management.
- Other related duties as assigned.
Requirements:
- High school degree or equivalent (GED).
- Minimum two years customer service experience.
- Strong customer service acumen, including a sense of urgency to deliver the desired customer experience with follow-through, responsiveness, and professionalism.
- Excellent verbal and written communication skills.
- Detail-oriented and accountable for the accuracy of the information provided to internal and external customers.
- Proficient in keyboarding/typing, including ability to manage a high volume of email correspondence and data entry.
- Proficient in Microsoft Word and Excel with proven ability to learn new software programs.
- Good general math skills.
Preferred Qualification:
- Associate or bachelor’s degree in Business, Customer Service, Communications, or related field
- Experience with enterprise resource planning (ERP) software.
- Experience in manufacturing, especially the printing industry.
Pay: $50,000 to $70,000 per year
Flex Your Potential with Eagle! We are committed to supporting our employees’ career growth and aspirations and provide full-time team members with the following benefits:
- Medical Insurance– On the first of month following 60 days of employment, employees can choose from 1 PPO/HRA plan and 2 PPO/HSA plans all provided by BlueCross BlueShield of Illinois.
- HRA / HSA Contributions– Participants in the employer-provided medical insurance program will receive funds from Eagle for either their HRA (for PPO/HRA enrollees) or HSA (for PPO/HSA enrollees). The annual amount provided to each participant is based on one’s enrollment tier per the following schedule: $1,500.00 for Employee Only coverage, $3,000.00 for Employee + Spouse or Employee + Child(ren), and $4,500.00 for Family coverage.
- Dental Insurance– On the first of month following 60 days of employment, employees can enroll in dental insurance provided by BlueCross BlueShield of Illinois.
- Vision Insurance– On the first of month following 60 days of employment, employees can enroll in this voluntary benefit through BlueCross BlueShield of Illinois.
- 401K Plan – Plan entry date is the first of the month following 6 months of service. Eagle provides its employees with a 100% match up to 1% and 50% match up to 6%.
- Company Paid Short-Term Disability– The Short-Term Disability premium is 100% paid by Eagle.
- Company Paid Long-Term Disability– The Long-Term Disability premium is 100% paid by Eagle.
- Life Insurance– The Basic Life premium is 100% paid by Eagle and is a flat $20,000 benefit for all FT, benefit eligible employees. Employees have the option to purchase additional voluntary life insurance for self, spouse, and dependent children.
- Vacation/PTO – The amount of vacation/paid time off (PTO) employees receive each year starts at 80 hours (2 weeks) each year, which accrues at a rate of 1.538 hours per week, and increases with the length of employment.
- 8 Company Paid Holidays– Eligible after 60 days of employment.
- Sick Leave– Eligible for paid sick days at the rate of 3 days (24 hours) per year after 6 months of service (prorated for per the calendar year).
- Tuition Reimbursement– Following 6 months of employment, employees are eligible for reimbursement for courses, certifications, and training programs that support their Eagle careers.
Part-time team members are provided with the following benefits:
- Vacation/PTO – Eligible to earn 1 hour of vacation/PTO for every 40 hours worked up to a maximum of 40 hours of vacation/PTO.
- 401K Plan– Plan entry date is the first of the month following 6 months of service. Eagle provides its employees with a 100% match up to 1% and 50% match up to 6%.
Eagle Flexible Packaging is an Equal Opportunity Employer
