Customer Project Manager (Batavia, IL)

• Join our team and work with a strong and stable leader in the flexible packaging industry!
• Seeking candidates with strong mechanical aptitude, excellent work ethic and a willingness to learn and grow with our team!
• Looking for leaders, trainers and problem solvers! Many opportunities for growth and leadership roles!
• Traditional first/second shift with OT potential or ask us about the 3 Day Flex Plan – 3 days on/4 days off!
• Outstanding benefits package including medical, dental, vision, 401k matching and medical reimbursement program

The customer project manager will be the lead internal contact for customers. Ensure customer projects / job orders are successful from order placement and lead time expectations all the way through completion and receipt of Eagle product.

Job Description:

• Be the customer liaison for all communication once purchase order is received.
• Enter sales order into ERP system and create order confirmations.
• Retrieve signed order confirmations and signatures on Terms and Conditions of Sale.
• Coordinate and be the central point of communication regarding graphics and prepress work including the return of the signed proof for production (and drawdowns when applicable).
• Work in conjunction with sales team on new customer/project as well as existing accounts.
• Build and maintain relationships with sales team and customers.
• Create job jackets and other necessary paperwork and details for production to accurately fulfill orders.
• Collaborate with Shipping / Logistics Coordinator to ensure orders are shipped when and where requested. Act as back-up in this capacity, as needed.
• Manage any customer finished goods stocking programs and updating of information flow (daily, if needed).
• Coordinate with Purchasing (as needed) to ensure materials are in-house to meet lead time needs of customer.
• Act as back-up to other Customer Project Managers, as needed.
• Collaborate with Production and Scheduling to ensure all projects are receiving proper levels of attention to detail.
• Assist with customer deposit requirements and approval of invoicing on all shipments.
• Track performance metrics regarding compression of lead times and customer satisfaction goals.
• Ensure that all company food safety and quality assurance procedures are followed at all times
• Escalate any issues/concerns to management.

Job Requirements:

• Bachelor’s degree preferred.
• Two to four years of experience serving customers in time sensitive capacity preferred.
• Professional communication skills, follow-through, and responsiveness – with a sense of urgency to deliver the desired customer experience.
• Detail-oriented and accountable for the accuracy of the information provided to production.
• Proficient in keyboarding/typing, as this position requires a high level of email correspondence and data entry.
• Proficient in Microsoft Office Suite, including Word and Excel.
• Good general math skills.

Eagle Flexible Packaging takes care of our employees with an outstanding benefits package that includes medical, dental, vision, a company-funded medical reimbursement program, paid time off, 401k matching, and an employee assistance program. We have a maintenance apprenticeship program and are committed to supporting our employees’ career growth and aspirations. We have bonus opportunities for employees to earn up to $2,500 for each referral and even offer a discount program that provides savings on everything from groceries to travel!

Eagle Flexible Packaging is an Equal Opportunity Employer.

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