Customer Account Coordinator (Batavia, IL) - Eagle Flexible Packaging
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Customer Account Coordinator (Batavia, IL)

Location: Operations - Batavia, IL


Eagle Flexible Packaging (“Eagle”) is seeking a Customer Account Coordinator (Customer Project Manager) who will be the lead internal contact for customers. Will ensure customer projects / job orders are successful from order placement and lead time expectations all the way through completion and receipt of Eagle product.

Primary Duties and Responsibilities:

  • Perform as the main customer point-of-contact for all order-related communication from the time that a purchase order is received through customer receipt of finished product.
  • Act as the liaison between customers and the internal Graphics team from the initial receipt of customer artwork through final customer approvals.
  • Engage in continuous learning and training to become well-versed in the ever-evolving technical and production knowledge needed to answer customer questions, including but not limited to questions regarding films, inks, and Eagle’s production process.
  • Build and maintain relationships with sales team and customers. Work with sales team on existing customers’ new projects as well as projects for new customers.
  • Enter sales orders into enterprise resource planning (ERP) system and create order confirmations.
  • Retrieve signed order confirmations and signatures on Terms and Conditions of Sale.
  • Create job packets and other necessary paperwork and details for production to fulfill orders efficiently and accurately.
  • Collaborate with Shipping / Logistics Coordinator to ensure orders are shipped when and where requested.
  • Manage customer finished goods stocking programs and update information flow.
  • Coordinate with Purchasing to ensure materials are in-house to meet lead time needs of customers.
  • Act as back-up to other Customer Project Managers as needed.
  • Collaborate with Production and Scheduling to communicate all customer expectations and requirements for in-process projects.
  • Assist with customer deposit requirements and approval of invoicing on all shipments.
  • Track performance metrics regarding compression of lead times and customer satisfaction goals.
  • Ensure that all company food safety and quality assurance procedures are followed at all times. Escalate any issues/concerns to management.
  • Other related duties as assigned.

Requirements:

  • High school degree or equivalent (GED).
  • Minimum two years customer service experience.
  • Strong customer service acumen, including a sense of urgency to deliver the desired customer experience with follow-through, responsiveness, and professionalism.
  • Excellent verbal and written communication skills.
  • Detail-oriented and accountable for the accuracy of the information provided to internal and external customers.
  • Proficient in keyboarding/typing, including ability to manage a high volume of email correspondence and data entry.
  • Proficient in Microsoft Word and Excel with proven ability to learn new software programs.
  • Good general math skills.

Preferred Qualifications:

  • Associate or bachelor’s degree in Business, Customer Service, Communications, or related field
  • Experience with enterprise resource planning (ERP) software.
  • Experience in manufacturing, especially the printing industry.

 Flex Your Potential with Eagle! We take care of our employees with an outstanding benefits package that includes medical, dental, vision, a 100% company-funded medical reimbursement program, paid time off, 401k matching, and an employee assistance program. We are committed to supporting our employees’ career growth and aspirations. We have bonus opportunities for employees to earn up to $2,500 for each referral and even offer a discount program that provides savings on everything from groceries to travel!

 Eagle Flexible Packaging is an Equal Opportunity Employer

 

 


Eagle Flexible Packaging is an Equal Opportunity Employer.